FAQs and Fees

Do I need a referral to see you?

Podiatry is a branch of allied health, like physiotherapy, optometry or dentistry. You can make an appointment  with the provider of your choice without a referral from your doctor. 

If you want to use your Department of Veteran’s Affairs Gold Card or an Enhanced Primary Care (EPC) Referral for Medicare rebates, you will need a  referral from your doctor.

Can I claim my private health refund there?

Yes we have HICAPS. Bring your private health insurance card with you and we can help arrange your rebate and there’s just the gap payment to settle at the time of your appointment.

Laser wart treatment

Will it hurt?

The laser treatment is very quick, just a fraction of a second. However, it I can be quite intense for some people, so if there are several warts or a large area that needs several laser treatments, we recommend you have a local anaesthetic so you are completely comfortable during the treatment.

Can I drive home afterwards?

As long as your foot is not completely numb it should be safe for you to drive home. You will need a lift if you have been given Penthrox for pain relief. Your podiatrist will advise of any special requirements.

Can you treat this wart on my hand?

Our professional and legal obligations do not allow us to use this treatment on areas other than the feet and lower limbs.

Can you also do hair removal, remove tattoo etc with your laser?

Our professional and legal obligations do not allow us to use this treatment on areas other than the feet and lower limbs.

Ingrown nails and nail surgery

Will it hurt?

When the area is inflamed, it can be quite tender. Our podiatrists are all very gentle and look after ingrown nails every day. If the area is very sensitive, you may need a local anaesthetic to numb the toe. That way you will be completely comfortable while the problem is fixed.

Do I have to fast before nail surgery?

This a minor procedure done using local anaesthetic and /or Penthrox for pain relief. There is no requirement for you to fast before this procedure.

Can I drive home afterwards?

As long as your foot is not completely numb it should be safe for you to drive home. You will need a lift if you have been given Penthrox for pain relief. Your podiatrist will advise of any special requirements.

Why is my first appointment so long?

If we have not seen you before or if it has been some time (more than 12 months or so) since we last saw you we like to allow 40 minutes. This allows our podiatrists time to find out about your medical history, your current issue and to treat the most pressing problem as comprehensively as possible at that time. If you have multiple or complex issues, our podiatrists will treat whatever is most important medically first and further visits may be required to treat other problems and to review your progress.

Does the massage/coffee/tea cost extra?

We want you to know how fantastic your feet can feel when they are cared for really well. We’re very happy to serve light refreshments for your enjoyment (one of the advantages we have over dental checkups). There’s no additional fee for theses little extras we offer.

Can you prescribe antibiotics?

Two of our podiatrists are licensed to supply some types of antibiotics if medically indicated. We do not supply a script for you to take to the pharmacy. If necessary, your podiatrist will provide you with the appropriate antibiotic and instructions about the required dose. There is a fee for the supply of antibiotics.

Do you have female podiatrists?

We have both female  and male podiatrists who are all experienced, gentle and very happy to assist with your foot health problems.

Fees

We believe you will find our service excellent value for the fee we ask. Most of our patients find it convenient to pay at the time of their visit. For more information about consultation fees, please call us  on 9319 3030 8:00 am to 5:00 pm Monday to Friday or 8:00 am to 3:00pm Saturday.

You can make your payment with your cheque, savings or credit card. We accept all major credit cards (excluding AMEX and Diners). We have HICAPS so for most health funds we can assist you with your claim at the time of your treatment.

Health Insurance Rebates

Health funds are all different. Any rebate you receive depends on your health fund and the level of cover you have. We’ve found it difficult to be certain what rebate you should expect. In the past, our customers have usually received health fund rebates rebates between $20.00 and $60.00 for a standard visit.

Rebates for other treatments and services such as nail surgery and prescription orthotics vary between health funds. We’ll do our best to help you with your health insurance rebate. Your health fund should be able to answer your queries about rebates for specific items.

EPC plans / Medicare Rebates

Some people, with chronic multiple health problems, may be eligible for Medicare rebates through an Enhanced Primary Care (EPC) referral from their doctor. Your doctor will decide whether you are eligible and how many visits you are eligible for (maximum of 5 visits per year). Feet First is a private practice and we do not bulk bill so there will be a gap between the Medicare rebate and the fee for service.

Do you take American express or Diners?

We accept most other major credit cards such as Visa, Mastercard and cash.

Can I use my EPC plan there?

If you have a team management plan with your GP, you will have an Enhanced Primary Care (EPC) referral. The number of podiatry appointments on your EPC referral is determined by your doctor based on your medical needs. A maximum of five allied health visits is available each calendar year under an EPC referral.

Do seniors cards/concession cards get a discount?

We do not offer discounts. We do have HICAPS so bring your private Health insurance card with you. We can assist with your rebate at the time of your appointment and there’s just the gap to pay. Depending on your insurer and the level of cover you have, we’ve found it’s usual to expect between $20 and $60 for an initial appointment. If you have Gap-saver, the entire appointment fee may be rebated, with $0 gap.

Are you preferred providers?

Our primary relationship is with you. We are passionate about serving you well, gently and effectively.  We value our independence from legal agreements with private health insurers and the restrictions those agreements impose on the services we are able to offer. 

 

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